About Our Quotation

Price Includes

1. Domestic economy class air or train tickets as listed in the itinerary; airport construction fees and fuel surcharges.
2. Hotel/Yangtze River cruise accommodations as listed in the itinerary, with daily Western or Chinese buffet breakfast, based on two adults sharing a standard double room/cabin. Single travelers or those wishing to occupy a double room/cabin alone must pay a single supplement. Single rooms/cabins are subject to availability, must be booked in advance, and require additional payment. If the recommended hotel is unavailable, a similar hotel will be substituted.
3. Air-conditioned vehicle transfers between the airport/train station, hotels, and attractions as listed in the itinerary. Separate arrivals and departures will incur additional fees.
4. Chinese lunch and dinner at selected local restaurants as listed in the itinerary, including lunch and dinner.
5. Experienced driver and English-speaking guide services for all regular sightseeing activities.
6. Admission tickets to all attractions listed in the itinerary. The final arrangement will be determined by the local guide based on local conditions, which are beyond the control of Orient Travel. Orient Travel will adhere to the original itinerary as accurately as possible.
7. Government taxes and fees.
8. Application fees for entry/travel permits, such as the Tibet Travel Permit.

Price Excludes

1. International air or train tickets.
2. Visa fees, passport application, or renewal fees.
3. Tips for guides, escorts, drivers, porters, etc. Suggested tips:
   • For groups of 10 or more: $3 per day for the local guide, $2 per day for the driver, and $4 per day for a domestic guide (if needed).
   • For groups of fewer than 10: $4-8 per day for the local guide, $2-4 per day for the driver, and $6-10 per day for a domestic guide (if needed).
   • Typical tips for airport or hotel porters are $1-2 per piece of luggage, depending on the weight.
4. Personal expenses such as excess baggage fees, laundry, postage, communication, and beverages.
5. Optional meals, performances, and tours. If the client wishes to participate in these activities, the costs will be added.
6. Any other damage or injury caused by natural disasters, fires, weather, government or local authority orders, political changes, strikes, wars, riots, quarantine, customs regulations, or accidents beyond Orient Travel's control, as well as losses or injuries resulting from actions in violation of the law by the traveler.
7. Any items not specified in the itinerary.

All quotes are in US dollars and are based on the RMB-to-USD exchange rate at the time of publication.

During certain festivals, national holidays, or events in China, the prices listed on our website may also change, as hotels may charge higher rates. Specific situations will be communicated separately. The following is a fair list for your reference.

 National Holidays, Tourism Festivals & Events

• Spring Festival (Lunar New Year’s Day to the 7th day, dates vary each year)
• Labor Day (May 1st - May 5th)
• National Day (October 1st - October 7th)
• Shanghai F1 Grand Prix
• Guangzhou Canton Fair (April 14th - May 6th, October 14th - November 6th)
• Qufu International Confucius Culture Festival (September 26th - October 10th)
• Luoyang Peony Festival (April 1st - May 8th)
• Suzhou China Electronics Expo
• Harbin Ice and Snow Festival
• Pingyao International Photography Festival (September 17th - September 25th)
• July 10th - August 15th in Hohhot
• August 1st - August 31st in Lhasa
• August 25th - September 15th in Xi'an

3. Free itinerary changes.
4. Confirm the reservation.
5. Pay the deposit and complete the booking. Itinerary changes before payment can be processed for free. After the deposit is paid, changes such as departure date, destination, tours or activities, and hotels may incur additional costs (such as cancellation fees, price differences, etc.). All costs incurred from changes made by Orient Travel will be borne by the client. This includes all fees and charges imposed by third parties such as cruise operators, airlines, and hotels.

Once confirmed, changes to the itinerary will be subject to availability and are not guaranteed. While we strive to provide all the tours as described, we reserve the right to amend the itinerary in consultation with you if flight schedules, land transportation, or uncontrollable events require such modifications. In such cases, any increase or decrease in tour costs will be calculated accordingly and charged or refunded.

Any additional costs incurred during the trip due to customer-requested changes will be borne by the customer.

Cancellation & Refund

Written notice of cancellation must be sent to Orient China Travel via email at support@orientchinatravel.com  or by fax. Cancellations made by phone will not be accepted. Unless otherwise specified by your travel consultant, cancellation fees will be calculated as follows:、

• If additional cancellation fees are incurred due to service providers other than Orient Travel (which may include but are not limited to banks or other payment platforms, airlines, cruise lines, hotels, rail companies, etc.), these will be deducted from the refund amount.
• Passenger substitution will be treated as a cancellation and will be subject to the aforementioned cancellation fees.
• After the tour has commenced, no refunds or exchanges will be provided for any unused services (including but not limited to hotel accommodations, air or train tickets, meals, or admission fees resulting from early departure, late arrival, or missed tour days).

Deposit & Final Payment

1. Early booking refers to reservations made more than 90 days before the departure date. If you book early, a deposit of 30% of the total tour cost is required. The remaining balance (70%) must be paid 30 days before your departure date from your home country. Generally, full payment is required before your arrival date.
2. Late booking refers to reservations made within 45 days of the departure date, subject to availability. Late bookings are only accepted with full payment. The deadline for full payment is 15 days before your departure date from your home country.

After making the payment, please send us a copy of your bank transaction receipt or stub to ensure the booking is successful. If paying by credit card, please complete the credit card authorization form provided by Orient China Travel. If we do not receive your payment by the due date, the booking will be canceled.

Please note that the balance due date will be shown on your invoice, and no settlement reminders will be sent. Failure to adhere to the payment schedule may result in your booking being automatically canceled.

Children Fare

The above is the general terms of children discount. Please consult your travel advisor about the details.

Methods of Payment

PayPal

PayPal is a safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit, or account balances, without sharing financial information. Guilin China Travel Service is the first and largest online travel agency meeting strict standards to offer PayPal payment services to global travelers in China. You can make an online payment to our PayPal account. Once we receive confirmation from PayPal, your booking will be secured.

Note:

1. Orient China Travel reserves the right to hold your booking and require you to use another payment method if we or PayPal have reason to believe your payment is fraudulent.
2. You will need to pay an additional 3% of the total amount as a handling fee.

Note:

1. Payments from other countries can be made to the above account regardless of the currency used.

Credit Card

We accept credit card payments (Visa, MasterCard, American Express, Diners Club, Discover) via fax. When you confirm our quotation and wish to pay by credit card, we will provide you with a "Credit Card Authorization Form" via email. Please open the attachment, fill out the required form, and send it back to us by fax or email along with a copy of your credit card.

If you choose to pay by credit card via fax, an additional handling fee (3% of the total amount) will be charged, which will be shown on the invoice we send you.

Customer Health Requirements

To ensure the smooth running of the itinerary, Orient Travel strongly advises participants to be in good health. We recommend consulting your physician regarding your health condition and your ability to undertake long-distance travel and high-altitude destinations. Any physical or mental disabilities requiring special treatment or attention must be indicated at the time of booking.

Private Tours and SIC Tours

Orient Travel specializes in private tours, meaning you (and your group) can decide which days to travel and enjoy private vehicles and guides throughout the journey. This guarantees flexibility, comfort, and peace of mind.

For solo travelers and business clients, our travel consultants may recommend SIC (Seat-in-Coach) tours, which means participants will share a bus and guide services with other clients. Our bus and guide will pick up guests from various hotels who have signed up for the tour on that day. SIC tours are offered with English-speaking guides only, and our guides will take you to all the attractions listed in the itinerary. It’s convenient and economical.

Complaints

If you have any complaints, please notify your guide immediately to avoid any potential recurrence during your trip. If your complaint cannot be resolved locally, feel free to email or call us at support@orientchinatravel.com. Our travel consultants and after-sales service staff will address your concerns promptly to your satisfaction. All complaints must be submitted via email to hank@orientchinatravel.com within 30 days after the trip to be valid.

Privacy

Customer privacy is very important to China Travel. We do not discuss or disclose customer information with any third parties, nor do we rent your email or postal address to other companies for online business.

Liability

Orient Travel acts only as an agent for the travel services provided under contract. All travel arrangements included in the itinerary are made on behalf of participants or their agents, but it is expressly stated that neither Orient Travel nor its agents are responsible for any direct, indirect, consequential damage, or any irregularities caused by any individual or entity, including but not limited to negligence or breach of contract by any third party (such as airlines, trains, buses, private cars, cruise ships, boats, or any other transportation, hotels, sightseeing providers, local ground operators, restaurants, etc.) that supplies any goods or services for the itinerary. Participants and agents understand that Orient Travel neither owns nor operates such third-party suppliers and therefore agrees to seek remedies directly with these suppliers and not hold Orient Travel responsible for their actions, omissions, or commissions.

Without limiting the above, Orient Travel is not responsible for any losses or expenses incurred due to delays or itinerary changes, overbooked accommodations, third-party defaults, sickness, weather, strikes, natural disasters, terrorism, force majeure, government disturbances, war, quarantine, customs regulations, epidemics, criminal activity, or any other cause beyond its control. All such losses or expenses must be borne and paid by the participant or agent.

Orient Travel reserves the right to delay, modify, or cancel travel services due to unforeseen circumstances or to facilitate operations. Any additional costs shall be borne by the traveler, and any excess costs shall be refunded. The responsibility for such cancellations is limited to a full refund of the amounts received by Orient Travel. No refunds, in part or in full, will be issued for unused services due to the traveler’s unwillingness to travel. All tour prices are calculated based on the current value of foreign currencies against the US dollar and tariffs on the day, subject to change. However, once confirmed and a deposit is received, Orient Travel will not adjust the price.

Orient Travel is not responsible for any risks or hazards during the trip that may result in injury, damage, or loss to travelers. Medical facilities or prompt assistance may be difficult to obtain in remote areas. Travelers are hereby warned of such risks and hazards and may not be able to travel as planned due to personal emergencies. Luggage is at the owner’s risk, and baggage insurance is recommended.

Orient Travel reserves the right to refuse or retain anyone as a group member whose health, mental condition, physical infirmity, or general behavior impedes the operation of the group or affects the rights, welfare, or enjoyment of other group members. Participants must strictly adhere to the laws and regulations enacted by the Chinese government. Orient Travel is not responsible for any fines resulting from violations.

Orient Travel is not responsible for any items purchased during the trip from shops. Any after-sales service must be resolved between the consumer and the store.