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Cancellation & Refund

Written notice of cancellation must be sent to Orient China Travel via email at support@orientchinatravel.com  or by fax. Cancellations made by phone will not be accepted. Unless otherwise specified by your travel consultant, cancellation fees will be calculated as follows:、

Cancellation & Refund
30 days before the scheduled date of departure Get FULL refund
15-30 days before the scheduled date of departure Deduct 5% from the full refund
7-15 days before the scheduled date of departure Deduct 30% from the full refund
2-7 days before the scheduled date of departure Deduct 50% from the full refund
Within 24 hours before the scheduled date of departure Deduct 100% from the full refund
In the process of the travel Get NO refund unless it is agreed by OCT

  • If additional cancellation fees are incurred due to service providers other than Orient Travel (which may include but are not limited to banks or other payment platforms, airlines, cruise lines, hotels, rail companies, etc.), these will be deducted from the refund amount.
  • Passenger substitution will be treated as a cancellation and will be subject to the aforementioned cancellation fees.
  • After the tour has commenced, no refunds or exchanges will be provided for any unused services (including but not limited to hotel accommodations, air or train tickets, meals, or admission fees resulting from early departure, late arrival, or missed tour days).

Deposit & Final Payment

  1. Early booking refers to reservations made more than 90 days before the departure date. If you book early, a deposit of 30% of the total tour cost is required. The remaining balance (70%) must be paid 30 days before your departure date from your home country. Generally, full payment is required before your arrival date.
  2. Late booking refers to reservations made within 45 days of the departure date, subject to availability. Late bookings are only accepted with full payment. The deadline for full payment is 15 days before your departure date from your home country.

After making the payment, please send us a copy of your bank transaction receipt or stub to ensure the booking is successful. If paying by credit card, please complete the credit card authorization form provided by Orient China Travel. If we do not receive your payment by the due date, the booking will be canceled.

Please note that the balance due date will be shown on your invoice, and no settlement reminders will be sent. Failure to adhere to the payment schedule may result in your booking being automatically canceled.

Children Fare

Children two years and under 10% of the total price
Children between two to five 50% of the total price based on an extra bed in adults room upon request
Children between six to eleven 70% of the total price based on an extra bed in adults room upon request
Children of twelve and above 100% of the total price

The above is the general terms of children discount. Please consult your travel advisor about the details.

Methods of Payment

PayPal

PayPal is a safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit, or account balances, without sharing financial information. Guilin China Travel Service is the first and largest online travel agency meeting strict standards to offer PayPal payment services to global travelers in China. You can make an online payment to our PayPal account. Once we receive confirmation from PayPal, your booking will be secured.

Note:

  1. Orient China Travel reserves the right to hold your booking and require you to use another payment method if we or PayPal have reason to believe your payment is fraudulent.
  2. You will need to pay an additional 3% of the total amount as a handling fee.

Note:

  1. Payments from other countries can be made to the above account regardless of the currency used.

Credit Card

We accept credit card payments (Visa, MasterCard, American Express, Diners Club, Discover) via fax. When you confirm our quotation and wish to pay by credit card, we will provide you with a "Credit Card Authorization Form" via email. Please open the attachment, fill out the required form, and send it back to us by fax or email along with a copy of your credit card.

If you choose to pay by credit card via fax, an additional handling fee (3% of the total amount) will be charged, which will be shown on the invoice we send you.

Customer Health Requirements

To ensure the smooth running of the itinerary, Orient Travel strongly advises participants to be in good health. We recommend consulting your physician regarding your health condition and your ability to undertake long-distance travel and high-altitude destinations. Any physical or mental disabilities requiring special treatment or attention must be indicated at the time of booking.